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Can your support organisation support the application?Many large organisations have Help Desk teams focussed on keeping their infrastructure running, but how do they support an application like SAP BPC? Can you train the entire Help Desk team in the necessary skills? If you do, is their knowledge up-to-date when a call comes to them? Where does you team turn when they don’t know the answer? What do you do if your key resource is not available?
CopperMan Consulting offers a Support service to help organisations to keep their SAP BPC application running and leaves the internal support organisation to focus on other issues. CopperMan’s unique model allows you to pass on support issues to our team of specialist support resources. We can: - Perform system administration tasks
- Diagnose errors, failures and bugs
- Liaise directly with SAP on your behalf
- Help with configuration issues
- And many more...
You can choose which tasks you ask CopperMan to perform, and we will access your applications to undertake the task, and keep you appraised of progress.
For more information contact on:
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To access the online Support Services support portal click on the following link: http://www.coppermanconsulting.com/supportservices/ |
Our strategy and approach for training is that we recognise that there are 3 groups who require training: - The Project team
- The System Administration team (often contains members who were part of the project team)
- The End Users
CopperMan Consulting uses a “train-the-trainer” approach to user education and roll-out, to ensure a smooth transfer of knowledge and ease user adoption. "Train the Trainer"
“Train-the-trainer” involves a project team members being trained to ‘administrator/developer’ level. This team would then uses the skills and knowledge during the implementation, therefore furthering their education with hands-on configuration experience. Towards the end of the implementation phase this team would also be responsible for delivering end-user training and providing end-user support following the initial go-live.
All courses can be delivered on site and tailored to the specific needs of the client.
It should be noted that the training requirements for SAP BPC are typically much lower than with competitive solutions, due to the heavy use of Microsoft Excel as a user interface. Customers have suggested that this represents a 30-50% saving in training costs compared with other solutions. |
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Software Partners:SAP - Headquartered in Walldorf, Germany, SAP is the world's largest business software company – with more than 51,500 employees at sales and development locations in more than 50 countries worldwide. CopperMan Consulting is an SAP Parter 
Consultancy Partners:CopperMan Consulting focus primarily on the SAP BPC product (both the Microsoft and Netweaver platforms) and regularly meet with SAP UK and attend SAP events to continuously improve our product knowledge, align our strategy with that of SAP and promote through feedback and experience product improvements and enhancements. su53 Solutions - su53 is UK & Ireland’s leading independent provider of risk management, compliance and security services for companies that run SAP. su53 helps businesses to reduce costs, automate process conformance, drive business results and enhance their status as a trusted business. The management of risk integrates closely with the need to manage performance, and the combined proposition is a powerful enabler of businesses success. Comset - We work closely with Comset to provide solutions to customers who develop the SAP BPC Edge platform for budgeting, planning, financial reporting and consolidation. Itelligence - We work closely with itelligence to provide solutions to customers using the SAP BPC platform for budgeting, planning, financial reporting and consolidation. |
CopperMan has a proven track record of implementation success and experience of many high profile projects, mostly with UK FTSE100 companies. See some of their comments below: FTSE 100 Property Development Plc"It should be recognised that it took a great deal of time to find CopperMan and they have proved to be a vastly superior resource in comparison to the previous consultants." Project Manager Large Telecommunications Plc"After many months of hard, quiet work in the background, and following the very successful budgeting process, this week we have done the first reporting and consolidation of actuals using the new system! The flash process has run very smoothly and it is thanks to the hard work, patience and dedication that we have reached this stage." Financial Reporting Manager Trinity Mirror "In a challenging market the need to respond to and adapt our business systems quickly is often difficult, especially when you are implementing a new system. CopperMan Consulting have been professional and flexible to help us to achieve these goals." Suki Kang, Finance Analyst FTSE 100 Travel & Leisure Plc"We were initially attracted by CopperMan's experience and expertise but decided we needed SAP skin in the game. However, we have since decided to use CopperMan for the next phases of the project." Director of Financial Reporting SAP"Even having being involved in selling the Outlooksoft software to Hanson, I had not realised, and it is gratifying now to see just how successful and transformational the project was for Hanson and credit must go to the CopperMan project team." Senior Exceutive Compass Plc"It was easy differentiate between consultants being put forward by the bigger consultancies who had clearly been on the BPC training course or done one internal project and the CopperMan consultants who had years of Outlooksoft and BPC experience and could answer all your questions directly." Project Manager
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